eternalpetals.co.uk will despatch all items in stock within 72 hours of payment being received, we will let you know via e-mail once your order has been dispatched.

We want you to be totally satisfied with every purchase you make from our web site. It is our aim to offer you value, quality and above all personal and exceptional service. If you are not completely satisfied with any purchase simply return the goods within 7 working days from the date of delivery unmarked with their original packaging. Please ensure items are adequately packed to prevent damage in transit, if packaging is damaged we reserve the right to offer a refund less cost of damage or decline the refund.

This refund policy does not apply to items personalised, ordered specially for you or made to your specification, unless they are faulty. If you decide to return any item(s) the amount refunded will be less the postage and packaging charge unless the return is due to a fault. We recommend that insured post is used to return unwanted items as we will not be held responsible for any items not received by us.

Returns of Faulty Goods:

If you have received a faulty product please contact us within 3 days from the date of delivery. The product will be replaced or your money refunded when returned with original box and packaging, we will also issue you with a store credit for your postage costs. A refund will not be offered for faults caused by deliberate damage or misuse.

This policy does not affect your statutory rights. If you have any questions regarding this policy, please contact us via the link on the left.